Refund Tiket Kereta Api

Pada Desember 2013 saya telah berencana untuk pergi ke Kebumen dari Bandung menggunakan kereta api. Namun karena ada tugas yang mendesak maka saya membatalkan rencana tersebut. Tiket saya beli secara online. Pada waktu itu peraturan pembatalan pembelian tiket adalah 1 jam sebelum keberangkatan. Saya mengajukan pembatalan pada satu hari sebelum keberangkatan. Langkah-langkah pengajuan refund adalah seperti berikut.

Jika Anda membeli tiket secara online, cetaklah tiket Anda terlebih dahulu di stasiun. Untuk stasiun Bandung lokasi pencetakan tiket di dekat loket Costumer Service. Pencetakan dilakukan sendiri (self service) menggunakan perangkat komputer yang disediakan dengan memasukkan kode booking pada aplikasi yang ada.
Setelah itu Anda dapat bertanya pada petugas di mana loket untuk pengajuan refund. Untuk stasiun Bandung loket untuk pengajuan refund saat itu berada di loket terakhir yaitu loket 9.
Setelah menunjukkan tiket maka kita diminta mengisi formulir pengajuan pembatalan. Kita dapat memilih metode pengambilan uang secara tunai atau transfer bank.
Waktu pengembalian dana baik tunai atau transfer berkisar satu bulan. Pada saat akan mengambil dana pastikan membawa kopi KTP sesuai yang tertera pada tiket.

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